Policies

Policies

Our Warranty and Exchange Program

All Verbal Advantage products carry a 90 day Limited Warranty.  If you receive an inoperable or damaged CD and report it to us within 90 days, we will replace it free of cost.  Simply contact Customer Service at customerservice@verbaladvantage.com with your Order Number.

You may also, within 30 days, exchange a Verbal Advantage product for another Verbal Advantage program or programs of equal value.  Please contact Customer Service via email at customerservice@verbaladvantage.com or phone (760-751-3545) for a Return Material Authorization Number (“RMA #”) request within 14 calendar days of receipt of the product.

You will only pay the cost of shipping for the replacement product.

If the item is returned unopened and shrink-wrap intact in its original package within thirty (30) days after your receipt of the product, we will offer you a refund based on your original method of payment, less shipping cost.  As above, please contact Customer Service via email at customerservice@verbaladvantage.com or phone (760-751-3545) for a Return Material Authorization Number (“RMA #””) request within 14 calendar days of receipt of the product.  The product must be returned to us within 14 calendar days of the issuance of the RMA #.  All products must be packed in such a way so as the original packaging will arrive unmarked.  Please note that due to proven value (over 23 years) of the intellectual property contained in the Verbal Advantage product line, as well as due to unauthorized and illegal duplication of its products, Easy Eloquence, LLC does not permit refunds for products which have been opened and/or used.  However, for opened products, we do offer the exchange program described in the paragraph above.

IMPORTANT NOTE: Verbal Advantage/Easy Eloquence, LLC recommends that you: 1) use a carrier that offers shipment tracking for all returns (such as UPS, FedEx, or DHL), and 2) either insure your package for safe return to Verbal Advantage or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.  If you choose not to: 1) use a carrier that offers tracking, and 2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.  Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Shipping Options

Verbal Advantage/Easy Eloquence, LLC offers 4 convenient shipping options.

For regular purchases:

1. Standard Shipping and Handling:  We utilize FedEx Ground Service.  This option is available on all orders within the Continental United States for a flat charge of $18.95*.  Products shipped via standard service are normally delivered within 5-7 business days after shipment from our warehouse.

2. FedEx Air Shipping to Hawaii – call/email Customer Service for quote.

3. FedEx Ground Shipping to Canada is $43.95*.

4. FedEx International Shipping to Great Britain – call/email Customer Service for quote.

5. FedEx International Shipping to Japan is – call/email Customer Service for quote.

6. FedEx International Shipping to Mexico – call/email Customer Service for quote.

7. Other International Shipments require a phone call/email and a separate quote.  We do not ship to ALL international destinations.

The laws of certain countries do not honor nor enforce U.S.A. copyright laws.  It is our policy not to sell Verbal Advantage programs to individuals in the Mid East, Far East, Africa, the former Soviet Union nor the South Pacific due to copyright infringement concerns.  It is very difficult to defend intellectual property rights in a foreign country.

8. Expedited (overnight) delivery requires a phone call and/or email and a separate quote.

* Multiple and/or bulk purchases require a phone call/email for a separate quote.

Signature is required for delivery: Our shipments contain valuable products.  If you or another responsible adult will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package.  Please note that we are not able to adjust the shipping address once a package has left the manufacturer’s warehouse.  Title and risk of loss to all products will pass to you upon delivery to the location you requested during your order processing.

Sales Tax

Verbal Advantage/Easy Eloquence, LLC is a California-based company.  Therefore, we must charge 8.00% sales tax on any orders shipped to customers in the State of California.  No tax is charged to our customers in other States in the United States of America or foreign countries.

Please note:  If your order is shipped to a country outside the United States of America, you may be required to pay duty and or import taxes by your home government.  It would be wise to inquire whether educational products are exempt from your country’s requirement to pay import fees/taxes or duty.

If your order is being placed on behalf of a tax-exempt organization, be prepared to provide proof tax-exempt status for the State of California.  The organization or individual name on the order must exactly match the state tax-exempt certificate.  Federal tax exemption certificates are not accepted.

Payment Methods

Credit Cards:

You may pay by credit card no matter which ordering method you use (internet or phone).  At the time your order is placed, our system obtains a pre-approval from the credit card company for the amount of the order.  Generally, actual credit card billing occurs when your order ships.  We accept Visa, MasterCard, American Express and Discover Card (as processed through the PayPalPro system).  For information about alternate payment options, please review the PayPal, cashier’s check and bank check options listed in the following sections.  PLEASE NOTE: Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.  In addition, credit cards issued by banks outside the United States may experience delays.  We will call you to help.

Credit Card Security Codes:

Verbal Advantage/Easy Eloquence, LLC requires the credit card security code for your card for any telephone or online purchase.  The credit card security code is an individual three- or four-digit number specific to your credit card that is on the back of your card, on the signature panel.  Asking for and confirming your credit card’s security code helps validate that you – and only you – are in the possession of your credit card and protects you from unauthorized use of your account.

PayPal:

You may pay for your purchase using your PayPal account.  Simply click on the PayPal logo during the checkout process. If you do not presently have a PayPal account, you may sign up for one by clicking on the PayPal logo during checkout.

Check or Money Order:

Verbal Advantage/Easy Eloquence accepts cashier’s checks, money orders, business checks and personal checks as valid forms of payment.  PLEASE NOTE: Both business checks and personal checks must CLEAR the bank before shipment.  If you wish to pay by one of these methods, you may order by phone at 1-888-332-EASY (3279).  Please make your check payable to Verbal Advantage and include your order number and/or a copy of your order.  Mail your payment to:

VERBAL ADVANTAGE

24108 NOBE STREET

TEMESCAL VALLEY, CA 92883

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.  Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of a credit card.  Orders placed on the weekend or a holiday will begin payment processing the next business day.

PRODUCT AVAILABILITY:

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order.  Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.  We make every effort to ship your product according to the estimated lead times provided at checkout.  The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays.  Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply.  If the lead time changes, we will contact you via email and provide a revised shipping estimate.

ORDER STATUS/MISSING ORDER:

For order status information, you may contact our Customer Service team by email at customerservice@verbaladvantage.com or phone (760-751-3545).  Provide your order number and the Verbal Advantage/Easy Eloquence team will track your shipment for you.

Other Terms and Conditions

Verbal Advantage/Easy Eloquence, LLC is not responsible for typographical errors on this website.

Title and risk of loss to all products will pass to you upon delivery to the shipping location you requested during your order processing.

Customer Service

Telephone: 760-751-3545 or toll-free (888) 332-EASY (3279)

Email: customerservice@verbaladvantage.com

 

Privacy Policy

This privacy notice discloses the privacy practices for www.verbalAdvantage.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site and how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us such as; name, address, phone and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control of Your Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

– See what data we have about you, if any.

– Change/correct any data we have about you.

– Have us delete any data we have about you.

– Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-332-3279 or via email.

(date created / revised MAY 2016)